Voh Suppliers Return Policy

At Voh Suppliers, we are committed to providing our customers with high-quality tools and equipment. However, we understand that sometimes returns or exchanges may be necessary. Below are the details of our return policy:

Return Eligibility

Defective Products: If your product is defective or damaged upon arrival, you are eligible for a return or exchange within 8 days of receipt. Please contact our customer service team immediately to initiate the return process.

Non-Defective Products: If you change your mind or are not satisfied with your purchase, you can return the item within 8 days of receipt. The product must be unused, in its original packaging, and in resellable condition.

Return Window

All returns, whether defective or non-defective, must be initiated within 8 days of receiving the product. After this period, returns or exchanges will not be accepted.

Restocking Fee

A restocking fee of KES 1000 will apply to all returns, except in cases where the product is defective or damaged during transit.

Refund Processing

Refunds for eligible returns will be processed within 15 business days of receiving the returned product.

Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.

Return Process

Contact Us: To initiate a return or exchange, please contact our customer service team at (+254) 791 979 161. Provide your order number and details about the product.

Drop-off Location: Once your return request is approved, you will be asked to return the product to our designated drop-off location. You will be provided with the return address and any further instructions.

Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets the return conditions (unused, in original packaging, etc.).

Processing: After inspection, we will process the exchange or refund as applicable.

Exchanges

If you prefer an exchange rather than a refund, please indicate this when initiating the return process. Exchanges are subject to product availability. If the requested product is not available, we will issue a refund.

Exceptions

Certain items, such as custom tools or equipment, may not be eligible for return. Please check the product description or contact our customer service team for more information.

Thank you for choosing Voh Suppliers. We appreciate your business and are here to assist you with any questions or concerns regarding your purchase.